Shipping policy

Shipping Policy

At LENZ, we work hard to get your order to you as quickly as possible. Below you'll find everything you need to know about our shipping process.

Where We Ship
We currently ship to all EU countries. We are continuously working on expanding our shipping destinations — stay tuned for updates.

Processing Time
All orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed the following business day.

Delivery Time
Delivery takes 5–12 business days depending on your location and stock availability. Please note that delivery times may vary during peak periods such as holidays and promotional events.

Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with a tracking link. Use this link to follow your order every step of the way.

Shipping Costs
We offer free shipping on all orders. No minimums, no exceptions.

Lost or Delayed Orders
If your order has not arrived within the estimated delivery window, please contact us at info@lenzofficial.com and we will investigate the matter promptly.

Any questions? We're here to help at info@lenzofficial.com.